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FAQ FAQ

How It Works

1
register
Register
Sign up and create your profile in under 10 minutes.
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2
Get Your Medical Document
Get Your Medical Document
Obtain a Medical Document for authorized use of medical cannabis.
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3
Get Verified to Start Shopping
Get Verified to Start Shopping
Once we’ve verified and approved your documents, you will be able to start shopping.
Start Shopping

Are you transferring from Medical cannabis by Shoppers

Transfer here

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Learn how you can get started and buy medical cannabis online today.

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Are you a veteran?

We value the service veterans have provided for the benefit of all Canadians.

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About Us

What is MyMedi.ca?

MyMedi.ca is a comprehensive medical cannabis care platform designed to enhance the patient journey and incorporate medical cannabis into the standard of care through 5 distinct pillars.

  • Education on benefits, harms and risks of medical cannabis
  • Informs patients on coverage and compassionate pricing programs
  • Outlining risk factors for high-risk patients
  • Highlighting the risks of inhalation products
  • Considerations to mitigate the risks of adverse events
  • Training on dosing and titration
  • Product Recommendation guidelines
  • Educational modules & courses
  • Highlighting the risks of inhalation products
  • Considerations to mitigate the risks of adverse events
  • 30+ representatives dedicated to enhancing patient care
  • Establishing an industry-leading pharmacovigilance program
  • Wide range of delivery forms, concentrations and doses of cannabinoids
  • 200+ products through 30+ Brands
  • Medically focused and scientifically driven selection criteria
  • Collaborations with top medically focused Canadian licensed producers
  • Pediatric: MyMedi.ca will offer transfer and new patients under the age of 18 discount(s) 20% MyMedi.ca.
  • Seniors: If you are over the age of 65 you will receive a 15% discount on all products.
  • And More!

Benefits for Patients Joining MyMedi.ca

We believe in supporting patients by making it easier to access the medical cannabis they need. We developed our Compassionate Program because we understand some patients may require additional support for their medication.
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FAQ’s

Frequently Asked Questions

What level of support does MyMedi.ca to Patients?

  • The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
  • The team supports both French and English inquiries.
  • Specialized representatives are available to deal with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
  • A team of pharmacists is available to provide clinical consults and provide you with assistance on product selection.
  • The MyMedi.ca Patient Support Team can be reached through a variety of methods

What are the call center hours of operations for MyMedi.ca?

The call center hours of operations are Monday-to Friday from 9am EDT to 7pm EDT.

How can I reach the MyMedi.ca Patient Support Team?

  • During our hours of operations, you can speak to a Patient Support representative by calling our toll-free phone number at 1-844-500-2040.
  • If you are not able to stay on the line, you can request a call back from the team.
  • Patients are also able to reach the MyMedi.ca Patient Support team at support@mymedi.ca or try the chat option available on the website.

Does MyMedi.ca provide a discount on shipping?

Yes, any orders above $99.99 will be free of charge.

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