Frequently Asked Questions

MyMedi.ca is a medical cannabis care platform formed through an alliance between the medical community, patients and industry to better serve patients’ needs. By combining research and expertise in medical cannabis access and patient support, MyMedi.ca aims to unlock the potential of medical cannabis through an enhanced patient journey and collaboration with the medical community.

August 1st, 2023.

Mymedi.ca is in the care of Northern Green Canada who license number is LIC-NS4TE0CY1U-2021 .

• The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
• The team supports both French and English inquiries.
• Specialized representatives are available to help with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
• A team of pharmacists is available to provide clinical consultations and provide you with assistance on help with product selection.
• The MyMedi.ca Patient Support Team can be reached through a variety of methods

Email: support@mymedi.ca
Telephone: 1-844-500-2040
Chat with us directly by clicking the chat bubble in the bottom right corner of the website

The call center hours of operations are Monday-to Friday from 9am EST to 7pm EST.

• Call us: during our hours of operations, you can speak to a Patient Support representative on our toll-free phone number at 1-844-500-2040.
• Request a call back: If you are not able to stay on the line, you can request a call back from the team.
• Email us: directly at support@mymedi.ca
• Instant Chat: click on the chat bubble in the bottom right corner of every page on the website

MyMedi.ca provides free standard Canada Post shipping on all medical cannabis orders above $99, after all discounts and before taxes. FedEx 2DayTM delivery is available for a flat fee of $15, while all other shipping options are available at standard rates. The shipping timelines are only estimates and cannot be guaranteed. Please note that FedEx and Purolator do not deliver to PO Boxes.

While we strive to ensure that all orders placed before 11 AM EST are shipped out on the same day, this may be subject to any unforeseen delays. Please allow us 1-2 business days to process your order and once it is shipped, you will receive your order tracking number via email. Orders placed after 11 AM EST will be processed on the next business day.

Yes – MyMedi.ca can provide insurance adjudication and reimbursement services through approved public and private providers.

MyMedi.ca Insurance Experts are also able to answer any questions about insurance coverage.

You can begin purchasing medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current licensed producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your options as licensed producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us. You can request that they add us to your file and have them send your medical document by fax to 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@mymedi.ca). If you want to be considered for Good Faith Coverage (GFC), please send us a copy of your assessment summary from Veterans Affairs Canada. For more information about the Summary of Assessment or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

The start date of your first prescription period allowance is determined by the anticipated delivery date of your first order. Every period after that is calculated as 30-days from this first start date. The end date of the medical document does not change, so you may find that the final period has less than 30 days. Please note that since not all months have exactly 30 days, the prescription period allowance reset date may not be the same calendar day every month.

Anything extra purchased outside of the allocation per period will not be covered. Both the order date AND the estimated delivery date of your order must fall within the same prescription period for it to be covered within that period. If the estimated delivery date falls within the next period, the allowance will be subtracted from the next period’s allocation.

A medical allotment deduction is the number of grams that will be deducted from the allotment stated on your medical authorization when you purchase a product. For dried cannabis flower, 1 gram of dried flower is equal to 1 gram of medical allotment deduction.

Gram for gram, products such as edibles, oils, creams, and vapes have a greater concentration of cannabis than flower does, so they are assigned a medical allotment deduction greater than their physical weight based on their concentration and cannabinoid content. This equivalent amount makes up the medical allotment deduction.

All your past order receipts are available on your online account. To access your order receipts, log in to your online account, click on Order History, then click on Show Details+ beside each order to bring up the option to download the order receipt.

An RWE is a type of observational study that looks at how medical cannabis is used, its safety-profile, and overall effectiveness in a real-world setting. These studies can gather information from various sources like electronic health records, healthcare databases, and through patient surveys. For example, RWE studies looking at medical cannabis might use standardized surveys to understand how it affects common symptoms such as anxiety, depression, sleep, and pain.

• Provide the opportunity to study the effects of medical cannabis products on different conditions or symptoms
• These studies can help provide more insight on the safety and effectiveness of medical cannabis in different populations that weren’t covered in a clinical trial and evaluate patients over a longer period of time in a real-world setting
• RWE studies can capture the effectiveness of interventions like medical cannabis, where the effective dose, product and route of administration may differ person to person
• Track the use of other medications and burden of diseases over time

For information on Real World Evidence studies that MyMedi.ca and Avicanna are currently supporting or have previously been involved in, please contact us at support@mymedi.ca

If eligible, patients need to be enrolled in these studies by their prescriber. Interested patients should speak with their prescriber about the study, and have their prescriber follow up for more information.

We are always interested in supporting our patients please send us an email at support@mymedi.ca

Yes, the MyMedi.ca team is pleased to offer our Veterans Program, which provides support to veterans to obtain coverage of medical cannabis. Coverage is offered by Veterans Affairs Canada (VAC) with direct billing to Medavie Blue Cross (MBC) on your behalf. Once your application has been submitted and approved, we will continue to direct bill MBC and absorb the cost difference on all orders, at no expense to you.

VAC provides coverage for up to 3 grams per day of dried cannabis, or its equivalent in other forms (or 90 grams per 30-day period) unless otherwise authorized, or the equivalent amount at $8.50 per gram.

Prescription periods start from the date of your first order of the current medical document and resets every 30 days. You can also view the medical allotment deductions in grams for products on the ‘Shop’ page.

Your 30-day prescription period information and VAC allowance can be found in your account information online. Once signed into your account, click on ‘Profile’ and your current monthly prescription period should be displayed along with your remaining VAC allowance.

You can begin ordering medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current Licensed Producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your current Licensed Producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us by fax at 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@mymedi.ca). If you would like to be considered for Good Faith Coverage (GFC), please send us a copy of your Summary of Assessment or Disability Benefit Decision Letter from VAC.

For more information about the Summary of Assessment or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

Yes, we offer Good Faith Coverage (GFC) on a case-by-case basis for the first 30 days while we wait for a response from VAC regarding your coverage. Under GFC, we may cover up to $8.50 per gram, up to a maximum of 3 grams per day (90 grams per 30 days), unless otherwise authorized, for a 30-day period, if applicable.

In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days. To be considered for GFC, please submit a copy of your Blue Cross Card and Summary of Assessment or Disability Benefit Decision Letter to us via fax (1-844-500-4042), e-mail (support@mymedi.ca), upload document feature online, or mail to:

MyMedi.ca
c/o Northern Green Canada
275 Orenda Road
Brampton, Ontario
L6T 3T7

Any coverage of medical cannabis that exceeds 3 grams/day (up to a maximum of 10 grams/day) requires a separate application for exceptional coverage status through Medavie Blue Cross in addition to having a valid medical document. For specific instructions on how to apply, please contact Medavie Blue Cross directly at 1-888-261-4033.

Yes, funding for vaporizers for inhaled medical cannabis is available through VAC. Veterans can claim up to $400 for a vaporizer device every 3 years unless otherwise specified by VAC. You can browse our selection of vaporizers on our ‘Shop’ page here.

Vaporizers require pre-authorization from VAC. If you are interested in a vaporizer, we can help by reaching out to Medavie Blue Cross on your behalf to request authorization of a vaporizer product for you. Connect with our MyMedi.ca Patient Support Team via email (support@mymedi.ca), call us at 1-844-500-2040 or chat with us directly by clicking the chat bubble in the bottom-right corner of any page on the website.

If you have not ordered a vaporizer through VAC coverage in the past, you will need to first contact your health care practitioner to fax us a prescription for a vaporizer. Once we have received your prescription, we will request authorization and contact you with an update.

If you have ordered a vaporizer through VAC in the past, let us know and we will request authorization and contact you with an update and to place the order.

If you are not sure when you last ordered a vaporizer, you can contact us or the Medavie Blue Cross General Client Line directly to confirm at 1-888-261-4033.

Yes! We are proud to offer a 20% discount to Canadian military members still actively serving. This discount is also available to spouses of veterans currently registered with MyMedi.ca on all cannabis products. Please note, discounts are not stackable.

Applying is easy! 

For active military members, just email proof of enrolment/service in the Canadian Armed Forces as an attachment, including your full name and date of birth or MyMedi.ca client ID number with “Military Discount” in the subject line to support@mymedi.ca. You can also use the “Upload Document” feature through your online account. Once we have reviewed the information, we will contact you with an update.  

For spouses of veterans, send us an email with the information of a current MyMedi.ca approved veteran and provide the full name and date of birth, MyMedi.ca client ID number of the veteran, with “Veteran Spouse Discount” in the subject line to support@mymedi.ca. Please note, to be eligible your address must match the registered veteran.

Alternatively, the above information can be mailed to: 
MyMedi.ca 

c/o Northern Green Canada 

275 Orenda Road 
Brampton, Ontario  
L6T 3T7

Yes, MyMedi.ca offers a 15% discount on all medical cannabis products for qualifying patients.

Eligibility Criteria:
To qualify, your individual total gross income must be below $40,000. Proof of eligibility is required.

Accepted Proof of Eligibility:

• A copy of your Notice of Assessment issued by the Canada Revenue Agency for the previous tax year (showing name, address, taxation year, date issued, and line 15000 only – all other information should be masked).
• Proof of financial assistance from a federal or provincial program, such as:
• Federal programs: CPP, OAS, GIS etc.
• Provincial programs: Ontario Works, ODSP, AISH, SAID, or other disability support programs, etc.

* The discount is valid for up to one year* from the date of approval. Patients must reapply with updated proof to maintain eligibility.
* When providing Employment Insurance (EI) as proof, the discount is valid for only three months at a time.

Yes, patients under the year of 19 are eligible for a 20% discount on all medical cannabis products. Pediatric patients are also eligible to receive an additional 20% discount off Rho Phyto products.

For more information, please contact the MyMedi.ca Patient Support Team.

Yes, patients 65 years and older are eligible to receive a 15% off all medical cannabis products.

Yes, eligible first responders receive 15% off all medical cannabis products. Proof of eligibility is required.

Eligible First Responders Include:

• Firefighters
• Police Officers
• Healthcare Practitioners
• EMTs
• Paramedics

Accepted Proof of Eligibility:

• Employee Identification Card or Badge (must include name, job title, and issue date)
• Most recent paystub (must include name, pay period, and employer information)

The discount is valid for one year and can be renewed annually with updated proof of eligibility.

Yes, active military members and veteran spouses are eligible for a 20% discount on all medical cannabis products.

Proof of Eligibility Required:

• Active Military Members: Proof of current enrollment or service in the Canadian Armed Forces
• Veteran Spouses: Client information of the veteran spouse and proof of residency at the same address

Proof of eligibility can be submitted through the following methods:

• Secure Upload Portal: Log in to your MyMedi.ca online account, navigate to your profile page, and select the “Upload Document” tab to upload your supporting documents.
• Secure Fax to 1-844-500-4042
• Mail:
  MyMedi.ca
  c/o Northern Green Canada Inc
  275 Orenda Rd
  Brampton, ON
  L6T 3T7

If you need assistance, please contact the MyMedi.ca Patient Support Team for further guidance.

At this time, these discounts cannot be combined with any other discounts or programs.