Frequently Asked Questions

MyMedi.ca is Avicanna’s medical cannabis care platform formed through an alliance between the medical community, patients and industry to better serve patients’ needs. By combining research and expertise in medical cannabis access and patient support, MyMedi.ca aims to unlock the potential of medical cannabis through an enhanced patient journey and collaboration with the medical community.

Avicanna is a Canadian biopharmaceutical company focused on the advancement and commercialization of evidence-based cannabinoid-based products for the global medical and pharmaceutical market segments.

Avicanna has an established scientific platform including R&D and clinical development in collaborations with leading Canadian academic and clinical institutions that has led to the commercialization of more than thirty products across various market segments.

Avicanna is dedicated to prioritizing patient care, continue to enforce the highest ethical standards and continue to advocate for adoption of medical cannabis into the standard of care.

Patients who provided consent to transfer their medical documents and registration information from Medical Cannabis by Shoppers to MyMedi.ca were transferred on August 1st, 2023.

Since August 1st, 2023, patients have been able to start ordering their desired products from MyMedi.ca.

• The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
• The team supports both French and English inquiries.
• Specialized representatives are available to deal with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
• A team of pharmacists is available to provide clinical consults and provide you with assistance on product selection.
• The MyMedi.ca Patient Support Team can be reached through a variety of methods

Compassionate pricing is available for any patient who meets our criteria of having an annual income of less than $30,000.  The discount offered under this program is 10% off all cannabis products. Our compassionate care program is currently under development and while we are not accepting new applications at this time, we hope to make medical cannabis accessible to patients in the near future.

Yes, patients under the age of 19 will receive 20% off.

For more information, please reach out to the MyMedi.ca Patient Support Team.

Yes, if you are over the age of 65 you receive a 15% discount on all products.

The call center hours of operations are Monday-to Friday from 9am EDT to 7pm EDT.

• During our hours of operations, you can speak to a Patient Support representative by calling our toll-free phone number at 1-844-500-2040.
• If you are not able to stay on the line, you can request a call back from the team.
• Patients are also able to reach the MyMedi.ca Patient Support team at support@mymedi.ca or try the chat option available on the website.

Yes, any orders above $99.99 will be free of charge.

Yes – MyMedi.ca has the ability to provide insurance adjudication and reimbursement services through approved public and private providers.

MyMedi.ca Insurance Experts are also able to answer any questions about insurance coverage.

You can begin purchasing medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current licensed producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your current licensed producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us. You can request that they add us to your file and have them send your medical document by fax to 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@mymedi.ca). If you would like to be considered for Good Faith Coverage (GFC), please send us a copy of your summary of assessment from Veterans Affairs. For more information about the summary of assessment, or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

The start date of your first prescription period allowance is determined by the anticipated delivery date of your first order. Every subsequent period is calculated 30-days relative to this first start date. The end date of the medical document does not change though, so you may find that the final period has less than 30 days. Please note that since not all months have exactly 30 days, the prescription period allowance reset date may not be the same calendar day every month.

Anything extra purchased outside of the allocation per period will not be covered. Both the order date AND the estimated delivery date of your order must fall within the same prescription period for it to be covered within that period. If the estimated delivery date falls within the next period, the allowance will be subtracted from the next period’s allocation.

A medical allotment deduction is the number of grams will be deducted from your authorized amount when you purchase a product. For dried cannabis flower, 1g dried flower is equal to 1g Medical Allotment Deduction.

Gram for gram, products such as edibles, oils, creams, and vapes have a greater concentration of cannabis than flower does, so they are assigned a medical allotment deduction greater than their physical weight based on their concentration and cannabinoid content. This equivalent amount makes up the medical allotment deduction.

All of your past order receipts are available to download on your online account. To access your order receipts, log in to your online account, click on Order History, then click on Show Details+ beside each order to bring up the option to download the order receipt.

Yes, the MyMedi.ca team is pleased to offer our Veteran’s program, which provides support to veterans that require medical cannabis by direct billing to Veteran Affairs Canada (VAC) on your behalf. We will continue to direct bill all orders to Medavie Blue Cross and absorb the cost difference on all orders, at no expense to you.

Veteran Affairs Canada provides coverage for up to 3 grams per day (or 90 grams per month), unless otherwise authorized, or the equivalent amount, at $8.50 per gram.

You can begin purchasing medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current licensed producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your current licensed producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us. You can request that they add us to your file and have them send your medical document by fax to 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@mymedi.ca). If you would like to be considered for Good Faith Coverage (GFC), please send us a copy of your summary of assessment from Veterans Affairs. For more information about the summary of assessment, or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

Yes, we offer Good Faith Coverage (GFC) on a case-by-case basis for the first 30 days while we wait for a response from VAC regarding your coverage. Under Good Faith Coverage, we may cover up to $8.50 per gram, up to a maximum of 3 grams per day (90 grams per month), unless otherwise authorized, for a 30-day period, if applicable.

In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days. To be considered for GFC, please submit a copy of your Blue Cross Card and Summary of Assessment to us via fax (1-844-500-4042), e-mail (support@mymedi.ca) or mail to:

MyMedi.ca
c/o Northern Green Canada
275 Orenda Road Brampton
Ontario L6T 3T7

Yes, funding for vaporizers for inhaled medical cannabis is available through VAC. Veterans can claim $300 for a vaporizer device every 3 years under VAC (unless otherwise specified by Veteran Affairs Canada). To order a vaporizer, you must be pre-authorized by VAC. If you are interested in a vaporizer, we can help by reaching out to VAC to request authorization of a vaporizer product for you. Connect with our MyMedi.ca Cannabis Care via web chat or call us at 1-844-500-2040.

• On August 1st, your patient record including previous order history, and medical documentation was transferred to MyMedi.. Your prescription, order history, and insurance policy usage (if applicable) were transferred with your records.
• On August 1st, you should have received an email from MyMedi.ca containing a link. This link will prompt you to enter a new password and security question.
• After completion you can begin shopping with MyMedi.ca.

• You can go to “Sing In” and under the sing in form you can click the prompt “Transferring from Medical Cannabis by Shoppers.”
• Here, you will be prompted to enter the ‘email’ that you used previously at Medical Cannabis by Shoppers. This will result in an confirmation email being sent with the activation link.
• Please check your junk mail and spam for an email from MyMedi.ca.
• If you continue to experience difficulties, then please call one of our Patient Support representatives at 1-844-500-2040. They will be more than happy to assist you.

Yes, as token of our appreciation, MyMedi.ca is pleased to offer a 20% discount on your first purchase order and a $20 discount on your second order over $100.

These discounts will be applied upon checkout.

Your consent to transfer your information to the MyMedi.ca medical portal was optional.

If you did not provide consent to transfer to MyMedi.ca, then your medical cannabis authorization and registration will have expired at the time of closure.

If you would like to access the MyMedi.ca patient portal, please complete a new registration form and follow the steps on https://mymedi.ca/get-started/.

If you registered to be a patient of MyMedi.ca then you can file a complaint with MyMedi.ca by reaching out to 1-844-500-2040. If you are not continuing on as a MyMedi.ca patient then please email cannabis@shoppersdrugmart.ca.

You can call our MyMedi.ca Patient Support team at 1-844-500-2040 and an agent will be happy to assist you with making a purchase.

No, Medical Cannabis by Shoppers will no longer continue to operate. They ceased all operations on July 31st, 2023.

The transfer from Medical Cannabis by Shoppers to MyMedi.ca was completed on August 1st, 2023.

Starting August 1st, 2023, all purchases are now done through MyMedi.ca.